Support
Your dedicated space to get help, find answers, and ensure your encrypted offline vault remains secure and accessible at all times.
Common Security Queries
How is my information protected?
We utilize end-to-end AES-256 encryption, the industry gold standard. Your data is encrypted locally on your device before storage. Since we are offline-first, your passwords never leave your hardware or reach any external servers.
What if I forget my Master Password?
To ensure zero-knowledge security, we do not have any access to your data or a way to recover Master Passwords. We recommend using a physical backup or a secure phrase you can remember, as it is the only key to unlocking your encrypted vault.
Can I sync between Android and iOS?
Because we prioritize offline security, there is no automatic cloud sync. However, you can securely export your encrypted database file from your source device and import it manually on your other phones or tablets for a cohesive cross-platform experience.
Is an internet connection required?
Not at all. My Passwords is designed to function entirely offline. This removes the risk of server-side data breaches and ensures you have access to your critical login information even in remote areas without signal.
How do I safely back up my data?
You can generate a locally stored encrypted backup file within the app settings. We suggest saving this file on an external drive or your preferred secure local storage solution to ensure you never lose access to your vault if your phone is lost.
Frequently Asked Questions
How do I install My Passwords?
Simply download the application from the official store and follow the on-screen prompts. Our installation is lightweight and privacy-focused—no account creation or cloud permissions are required to begin using your secure vault.
What is critical during my first-time setup?
The most vital step is selecting a strong Master Password. Because we follow a strict zero-knowledge, offline-only architecture, we cannot recover or reset this password for you. We recommend storing a physical backup in a safe place.
Does the app always operate in offline mode?
Yes. My Passwords is built on a privacy-first foundation where data never leaves your device. All encryption happens locally using AES-256 standards, ensuring your vault remains secluded from internet threats and cloud data breaches.
How do I set up OTP and 2FA codes?
You can add time-based one-time password (TOTP) secrets directly into your vault entries. The app generates these codes locally on your device, providing a secure, second layer of authentication without needing a separate authenticator app.
Is there a Wear OS companion app?
Yes. Our Wear OS companion allows you to view your most essential credentials and OTP codes directly from your smart watch. The connection is encrypted and follows the same zero-knowledge security standard as the phone application.
How do I recover data from local backups?
To recover data, use the Import tool within settings to select your encrypted backup file. You must use the identical Master Password that was in effect when the backup was created to decrypt and restore your vault contents.
Still need help? Contact us
Typical response time is within 24 hours. To help us solve your issue quickly, please specify your device model, OS version, and app version in your request.